Purchase & Return Policies
How to return an item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a Return Tracking Number.
2. Mail your returned item to:
Academy of Forensic Nursing - Returns Department
PO Box 179402
Richmond Heights, MO 63117-1645
3. Include in your package a signed letter stating the reason for your return and the original receipt. Include the Return Tracking Number (an 11-digit, alpha-numeric code) assigned with your request for return. (eg: AFNRTN-xxxxx)
Some items cannot be returned if they are opened. These include DVDs or manuals, software programs. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Some items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. (Items with restocking fees will be so noted in the product description and details.
Clothing items will be accepted for return if the item is defective (manufacturing defects). Worn or soiled clothing items will not be accepted for return. Items returned due to sizing or color will only be accepted for exchange. No refunds will be given. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
All orders are shipped within 7 business days. Monday - Friday 8am - 5pm. Exceptions to this policy may depend on credit card or check authorizations or insufficient funds. Purchaser will be notified via email of any issue that may delay the order being fulfilled.
We may use any of the following carriers to deliver our orders:
- DHL (International)
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order you will be notified of the backorder and any item ordered that is available will be shipped. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.